Partner Satisfaction Survey

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contact information

Phone: +96264604444
Fax: +96264624599
Income and Sales Tax Department - Jabal Amman - Third Circle
From Sunday to Thursday, from 8:30 in the morning to 3:30 in the evening

Dear Partners: This questionnaire has been developed to explore your opinions about the partnership between you and the Department with the aim of improving and developing the partnership in a way that achieves national and institutional goals and your needs and expectations. We thank you in advance for your kind response for filling out the questionnaire. Please fill in the following general information:

Name of the entity * Mandatory field
Please fill the correct format.Please fill this required field.

Sector of the region * Mandatory field
GovernmentalPrivateShared / External PartiesPlease fill this required field.

Nature of the partnership relationship* Mandatory field
Regulatory/LegislativeAchieving department objectives(operations/services/projects) Sharing knowledge and informationwhen neededPlease fill this required field.

Periodicity / Communication Volume * Mandatory field
DailyWeeklyMonthlyYearlyPlease fill this required field.

Duration of partnership with the department * Mandatory field
Less than 1 year1-3 years3-5yearsMore than 5 yearsPlease fill this required field.

First criterion: Strategic plan / vision / mission

Relevance of the strategic of the department’s work * Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

The vision and mission of the department meet the needs and expectations of partners Required field* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

The department seeks to achieve common national goals* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

Criterion Two: Communication

The department has diverse communication channels, which facilitates the process of follow-up and communication* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

The department seeking to develop means of communication with you on an ongoing basis* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

The Ministry's website is characterized by organization, modern information, and appropriate content for the partner* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

The level of effectiveness of direct communication channels between the department and your destination* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

Criterion Three: Cooperation and Availability of Information

The extent of the department’s interest in providing you with up-to-date information in the field of services and achievements* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

The department publishes all information that interests you and is related to its services and initiatives through various communication channels* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

Response level to transactions issued by you to the department * Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

Criterion Four: Transparency and Integrity

The department has a clear and well-known policy for cooperation with the partner* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

Level of transparency in dealing with the partner* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

The department's commitment to maintaining the confidentiality of the partner's information * Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

The department conducts periodic evaluations of the partnership results in collaboration with your entity* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

Criterion Five: Dealing with Partners

The level of efficiency and skill of the department’s employees through your dealings with them * Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

your impression about the performance and treatment of the department’s employees? * Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

Performance level of the committees that assigned for joint cooperation with you * Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

Standard 6: Coordination and Partnership

The department's involvement you in developing plans to achieve the indicators* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

The department's coordination with you to review and update the strategy* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

The department's coordination with you on developing joint operations/services * Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

Seventh Criterion: Commitment to the terms and conditions of the partnership

The Department's Fulfillment All Its Commitments Towards the Partner* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

The Department takes into account the common interest when making decisions related to providing its services* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

The department is keen to ensure that partnership agreements have clear terms* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

The Department provides its partners with the opportunity to participate effectively in all stages of planning and implementation to achieve initiatives and joint agreements* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

Overall satisfaction level with the partnership* Mandatory field
ExcellentVery goodGoodAcceptablePoorPlease fill this required field.

The most important suggestions for developing and improving the partnership
Please fill the correct format.

Partner Satisfaction Survey

Partner Satisfaction Survey

contact information

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